General terms of service and cancellation conditions

General terms of service and cancellation conditions

Unless otherwise indicated, the prices are per person and per day excluding the tourist tax and for a stay of at least 4 nights.

Daily prices and % discounts for children are contractually binding as errors may occur when calculating the total amounts.

The hotel rooms are ready for occupation from 14:00 pm on the day of arrival; we kindly ask guests to leave the rooms by 10:00 am on the day of departure.

In case of late departure after 10:00 am, a supplement of 25.00 Euros per room will be charged.

For arrivals after midnight, the following late check-in fees will be charged:

  • From midnight onwards 10,00 Euros per person
  • From one o’clock onwards 25,00 Euros per person

The bill can be paid by debit card, credit card (Visa, Master Card), cash or check.

Tourist taxes are not included in the price and will be charged additionally, further they can only be paid in cash.

Pets are not allowed in the hotel (in case of arrival with a pet it will not be possible to check in).

Cancellation conditions

Up to 30 days before the agreed arrival date, the accommodation contract can be cancelled by the guest by written communication without paying a penalty (these and following conditions are not valid for reservations through agencies).

 

For cancellations in between 30 days upon arrival the cancellation penalty equals the amount of the deposit paid.

 

  • Cancellation must be made by means of a written declaration.
  • In case of late arrival without prior agreement with the hotel, the entire agreed price will be charged.
  • In case of early departure, 100% of the remaining booked period will be charged less the not consumed meals (10 Euro per person per day).
  • The agreed price consists of accommodation, meals and any other services added to the booking.
  • If not all booked beds are occupied or cancelled, the cancellation conditions refer only to applicable cancelled beds, but additional costs may arise for the rest of the beds (example double rooms occupied by one person, special offers for families or not maintained offers for groups)